Client: Cebu Pacific
Cebu Pacific Mobile Booking & Check-in App
Cross-platform React Native app enabling seamless flight booking, check-in, and boarding pass management for 25M+ annual passengers.
Project Overview
Comcater Technologies developed a comprehensive React Native mobile application for Cebu Pacific, one of Asia's largest low-cost carriers. The app streamlined the entire passenger journey from flight search and booking through check-in and boarding, integrating with legacy booking systems and real-time flight data APIs. Built for iOS and Android with offline functionality and push notifications, the application reduced customer service inquiries by 35% and enabled direct revenue recovery through in-app ancillary services including seat selection and baggage upgrades.
Challenges
- Complex integration with legacy mainframe booking system running on outdated protocols
- Real-time synchronization of inventory across web, mobile, and airport kiosks
- Handling peak traffic during seat sales with 500K+ concurrent users
- Offline functionality for check-in at remote airport locations without reliable connectivity
Our Solutions
- Built custom API gateway layer with intelligent caching and queue management to bridge legacy systems
- Implemented event-driven architecture with Redis-backed state management for multi-channel consistency
- Designed horizontal scaling infrastructure with load balancing and database sharding for traffic spikes
- Developed hybrid offline-online sync mechanism using SQLite and conflict resolution algorithms